Tips / FAQs

Need Maintenance Help?

There are many troubleshooting and maintenance guides onsite to assist you, however should you need any assistance please contact the caretaker and they will be happy to assist you. Please note phone and email maintenance requests will not apply, service can only be performed by the caretaker.

How do I get prepared for a smooth move-in process?

A few items are needed in order for us to complete the key exchange with you, there are some variation from property to property so review your lease for the specifics to your agreement. You will meet us to complete any forms and exchange the keys.

Management is not responsible for any loss, theft or damage to tenant’s personal items. Tenant insurance can often be obtained through your bank or current insurance provider.

Checks - If your lease requires deposits or post-dated checks for your rental payments, please have them ready and made out to us, be sure to specify in the memo line your property and unit address as well as what it is for.

Photo ID - All tenants on the lease are required to submit a copy of government issued photo ID.

Arrange your mail change of address or forwarding through the post office.

Book movers in advance - Organize your packing and move. Store up newspaper for wrapping items, get boxes and tape. Make an overnight bag of basic necessities in-case any hic-ups with the move so you’re not stranded without something important you need.

Cancel your utilities - Cable, internet, phone, insurance etc. for the date on your termination notice. Obtain proof of completed utilities payment and that no outstanding balance is due.

Clean and repair the unit - The unit should be return in the condition in which you received it. Often this requires a thorough cleaning, specific attention should be made to Appliances, cabinets, drawers, baseboards, blinds etc. You should address basic repairs from damages or extreme wear and tear.

Your move out inspection - Make sure all your belongings (including garbage and furniture/belongings you no longer want) have been removed from the unit. At the time of the departure inspection be ready to hand over all unit keys and Fobs. Please return the unit in the same condition which you received it, this may require you to patch and sand nail holes in the walls, have the carpets cleaned wherever applicable etc.

Deposits on file - If you are eligible for any deposits back, they will be returned to you in the form of a check within a week or two, after the move out inspection and key exchange. Please send us your new address so we can send it to you accordingly.

4 to 6 Weeks before moving

  • Schedule your mail to be forwarded to your new address with Canada Post.

2 to 3 Weeks before moving

  • Get boxes and moving supplies
  • Arrange phone service at your new home
  • Take unwanted items to charity and/or dump
  • Dispose of household chemicals properly (old paint, caustic cleaners, etc.). Take these to the local Toxic Waste Centre
  • Arrange the return of any cable TV equipment
  • Complete necessary change of address forms:
    • Drivers’ license, Health cards, Insurance
    • Employer, Doctor, Dentist
    • Magazine subscriptions and other mailings
    • Memberships, insurance
    • Bank accounts, credit cards, and tax office (Canada Customs and Revenue Agency)
  • If necessary, do the following:
    • Make travel arrangements and reservations.
    • Arrange transfer of car insurance & license plates.
    • Notify kids’ schools, transfer records.
    • Register at new school.
    • Get copies of medical and dental records; if you have pets, get copies of veterinary records.

8 to 14 days before moving

  • Return borrowed items.
  • Arrange connection of utilities at new place.
  • Retrieve loaned items
  • Arrange disconnection of utilities at old place.
  • Arrange for major appliances to be moved, if necessary
  • Dispose of all flammable materials.

2 to 7 days before moving

  • Determine what you can bring with you if travelling by car, plane, train, or bus.
  • Pack a suitcase with the clothes and toiletries that you’ll need the first day in your new home.
  • Prepare “installed items” that you’re bringing (TV antenna or shelves*).
  • Pack a special box with other essentials you’ll need for the first few days and marks this box “Do Not Move”.

The day before moving

  • Take down curtains and curtain rods.
  • Pack your personal belongings, except your alarm clock, necessary clothes, jewellery and bedding
  • Empty, defrost and clean refrigerator; clean the stove.

Moving day!

  • Keep paperwork accessible.
  • Collect all keys; keep them in a safe place.
  • Strip and dismantle beds.
  • Clean premises that you are leaving, inspect with the landlord.
  • Final walk-through: check all closets and cabinets
  • If using a moving company, confirm the new address and delivery time with the driver
  • If using a moving company, walk about with supervisor and sign inventory forms.
  • Know how to reach your new landlord or superintendent.

After moving

Contact city offices to find out about garbage pick-up, recycling facilities and local regulations and information.

My lease is about to expire but I want to stay, do I have to sign another 1 year lease?

We are glad to have you stay, please let us know. As soon as the initial 1 year lease term is completed and neither party has expressed and interest to terminate the rental agreement, you have the option to renew the lease. Please know contact the caretaker for any questions.